Terms and Conditions :
Welcome to manaurumarket.in. By accessing or using our website (www.manaurumarket.in) or our mobile application (together referred to as the “Platform”), you agree to the following terms and conditions.
1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the services provided by manaurumarket.in Private Limited (“manaurumarket.in”, “we”, “us”, or “our”).
Your continued use of our Platform signifies your agreement to these Terms and our policies.
2. Eligibility
To use our services, you must be at least 18 years old and capable of forming a legally binding agreement under Indian laws.
3. Services Offered
manaurumarket.in enables you to browse, order, and schedule deliveries of groceries, food, and daily essentials from a network of local vendors and partners.
4. Account Management
Users must register and maintain an account to use most services.
You are responsible for maintaining the confidentiality of your login credentials.
We reserve the right to suspend or terminate accounts for misuse or violation of these Terms.
5. Orders, Payments, and Pricing
Orders placed are binding upon confirmation.
Prices may change due to vendor updates, taxes, or offers.
Payments are processed securely through integrated third-party gateways.
manaurumarket.in reserves the right to refuse or cancel any order at our discretion.
6. Cancellations, Refunds, and Returns
Orders can be canceled prior to vendor confirmation.
Refunds are processed within 5–7 working days as per our Refund Policy.
Return requests for wrong, damaged, or expired items must be reported within 1 hour of delivery.
7. Delivery Terms
Delivery depends on location, availability, and logistics.
manaurumarket.in is not liable for delays caused by third parties or unforeseen issues.
Customers must ensure someone is present to receive the delivery at the specified time.
8. Promotions and Offers
From time to time, we may offer discounts or coupons.
Each offer will have specific terms and expiration.
manaurumarket.in reserves the right to cancel or modify any promotion.
9. Third-Party Services
We use third-party vendors, payment providers, and logistics partners.
We are not responsible for actions or delays caused by third parties beyond our control.
10. User Content and Feedback
Users may submit reviews, suggestions, or queries.
Content must not be illegal, abusive, or defamatory.
By submitting content, you allow manaurumarket.in to use it on the Platform.
11. Intellectual Property Rights
All content including logos, text, graphics, code is owned or licensed by manaurumarket.in.
Reproduction or misuse without permission is strictly prohibited.
12. Disclaimer and Limitation of Liability
The Platform is provided “as is”.
We do not guarantee uninterrupted or error-free service.
Our liability is limited to the amount paid for the transaction in question.
13. Termination
We may suspend or terminate access to your account if you violate these Terms or applicable laws.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of India.
Any dispute will be subject to the exclusive jurisdiction of courts in our operational city.
15. Changes to Terms
These Terms may be updated periodically. Continued use of the Platform implies acceptance of revised terms.
16. Contact Us
manaurumarket.in Customer Support
Email: support@manaurumarket.in
Vendor Agreement & Terms :
This agreement applies to any vendor/seller who lists their products/services on manaurumarket.in.
1. Vendor Eligibility
You must be a registered individual or legal business entity in India.
Valid documents like PAN, Aadhaar, GST, or FSSAI (if applicable) must be submitted.
2. Listing & Responsibility
Vendor is responsible for product data, pricing, stock, and timely delivery.
Items must be legal, unexpired, and safe to use.
3. Order Fulfillment & Cancellation
Vendors must fulfill confirmed orders promptly.
Failure to deliver or repeat complaints may result in suspension.
4. Payments & Commission
Platform commission (if applicable) will be deducted before payouts.
Payouts are made weekly or as agreed via NEFT/UPI/bank transfer.
5. Customer Complaints
Vendors must cooperate in resolving customer grievances.
Refunds or replacements for genuine complaints are mandatory.
6. Legal & Conduct
Vendors must not list fake, illegal, or misleading products.
Any fraud, policy violations, or law-breaking activity may be reported and terminated.
⚖️ Legal & Constitutional Compliance (Customer + Vendor) :
📝 Indian Contract Act, 1872
All parties on this platform are subject to legally binding agreements under this Act.🛡️ Consumer Protection Act, 2019
Consumer rights are protected for fair pricing, returns, and safety.💻 IT Act, 2000 + Article 21
Data is securely handled with user consent, respecting the Right to Privacy.👨🔧 Article 19(1)(g) – Freedom of Profession
Vendors are free to list and sell products as part of their livelihood.💊 Drugs & Cosmetics Act, 1940
All listed health and cosmetic products must comply with safety and authenticity rules.🤝 Articles 14, 15 & 19 – Equality in Service
We ensure no discrimination, and equal rights to all users and vendors.🚫 Article 15 – No Discrimination
No bias based on caste, religion, gender, language, or location.🔐 Article 21 – Right to Privacy
Your personal info is secure and handled only with consent.⚖️ Articles 14 & 21 – Natural Justice
All complaints are handled fairly and transparently.🗣️ Article 19(1)(a) – Freedom of Speech
You may give feedback or reviews, but abusive or false info may be moderated under Article 19(2).💻 IT Act, 2000 – Digital Safety
Your chats, data & orders are encrypted and protected online.🚫 Fraud, impersonation, and misuse are punishable under the Bharatiya Nyaya Sanhita (BNS), 2023, including Sections 316 (cheating) and 317 (personation).
About Us – Mana Ooru Mall :
Mana Ooru Mall is a rural-first digital marketplace that connects local buyers with trusted village vendors. We aim to:
Empower small businesses and self-employment
Provide doorstep delivery to towns and villages
Support regional languages and local culture
Use digital tools for economic upliftment of Bharat
“Mana Ooru, Mana Mall – Proudly Rural, Proudly Digital”
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© 2025 Mana Ooru Mall. All Rights Reserved.
Operated under the Consumer Protection Act, 2019, IT Act, 2000, and Constitution of India (Articles 14, 19 & 21).
Misuse of this platform may lead to action under the Bharatiya Nyaya Sanhita (BNS), 2023.