Help & Support :
At manaurumarket.in, we are committed to providing quick and reliable support to make your shopping experience smooth and hassle-free. Below are the various ways you can reach us and get help.
1. Frequently Asked Questions (FAQs):
(A). Account & Login :
Q1: How do I create an account?
A: You can create an account in two easy ways:
Continue with Google(recommended & fastest), – Just click “Continue with Google” and sign in instantly.
Manual Registration – Register using your mobile number or email ID and set a password.
Q2: How do I login to my account?
A: You can login using:
Google Sign-In (recommended & fastest), or
Mobile number / Email + Password if you already created an account.
Q3: I forgot my password. What should I do?
A: Click on “Forgot Password”, enter your registered mobile number or email, and reset your password using the OTP sent to you.
(B). Orders & Payments:
Q1: What payment methods are accepted?
A: We accept UPI, debit/credit card and cash on delivery (COD where applicable).
Q2: Can I schedule my delivery?
A: Yes, select a preferred delivery time during checkout if available.
Q3: What if I am not home during delivery?
A: Our delivery partner will try to contact you. If unreachable, the order may be canceled without refund (for prepaid).
(C). Delivery & Tracking:
Q1: How long does delivery take?
A: Typically within 1–2 hours, depending on your location and order type.
Q2: How do I track my order?
A: Go to “My Orders” and tap on the current order to see live updates.
(D). Cancellations & Refunds:
Q1: How do I cancel an order?
A: Go to “My Orders,” select the order, and tap “Cancel” before it’s confirmed or dispatched.
Q2: When will I receive my refund?
A: Refunds are processed within 5–7 business days to the original payment method.
(E). Issues with Orders:
Q1: What if I received the wrong or damaged item?
A: Report it within 1 hour through our website or contact support. We’ll replace or refund as per policy.
Q2: Can I return items I don’t want?
A: Returns are accepted only for damaged, expired, or incorrect items, not for personal dislike or change of mind.
(F). Offers & Discounts:
Q1: How do I use a promo code?
A: Apply it at checkout before making payment. Conditions may apply.
Q2: My promo code didn’t work. What now?
A: Ensure it’s valid for your order. If issues persist, contact support.
(G). Other FAQs:
Q1: How do I place an order?
A: Simply log in to your account, browse products, add items to your cart, and proceed to checkout.
Q2: Can I cancel or modify my order?
A: Yes, orders can be canceled or modified before they are accepted or dispatched. Go to My Orders in your account to request changes.
Q3: What if my order is late or hasn’t arrived?
A: Delivery timelines may vary due to traffic or vendor delays. If your order is late, please contact our support team with your order ID.
2. Contact Support:
Customer Support Hours:
Monday to Sunday – 10:00 AM to 10:00 PM
Email Support:
support@manaurumarket.in
(Responses within 24 hours)
Phone Support:
[+91 97057 97343]
(Available during support hours)
Live Chat:
Use the Live Chat feature on our app or website for real-time assistance.
3. Order Tracking:
To track your order, go to My Orders and tap on the current order to view its real-time delivery status.
4. Feedback & Suggestions:
We welcome your feedback!
Email us at feedback@manaurumarket.in with your thoughts, suggestions, or complaints.
Your input helps us improve.
# Legal & Constitutional Rights:
Our support process follows the principles of natural justice under Articles 14 & 21 of the Indian Constitution, ensuring fair treatment to every customer.
We handle complaints with transparency, professionalism, and equality—regardless of user identity, location, or background (Right to Equality – Article 14).
All user data and conversations are protected under the Information Technology (IT) Act, 2000.
⚠️ Fraudulent complaints or abuse of the support system may lead to legal action under applicable sections of the Bharatiya Nyaya Sanhita (BNS), 2023, including provisions related to cheating (Section 316) and personation (Section 317).
